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November 24, 2008
Print Version of All Articles in Nov. 24 ICI
Print out this file for all of the text in the current issue....
Best Practice Tip: How to Improve Customer Satisfaction
A new survey of insurance policyholders finds that courtesy and friendliness drive customer satisfaction regardless of the distribution channel....
New York Will Review Insurers’ Financial Stress Testing Procedures
New York will soon begin reviewing insurers’ financial stress testing and scenario analyses....
Trade Group Seeking to Maintain Use of Aftermarket Auto Parts

Auto insurers are trying to fend off attempts by automakers seeking to corner the market on vehicle body parts....

Rules, Regs & Bulletins Nov. 24, 2008
A summary of recent regulatory developments and legislation....